Q&A with Andrew Friedenthal, CRM Market Analyst for Software Advice: Recently Andrew Friedenthal, CRM Analyst for the online reviews firm Software Advice, released a new report studying the ways in which a comprehensive sales force database can benefit your sales team and customers. We had the opportunity to talk with Mr. Friedenthal to learn more about what his research uncovered. 1) What is a sales database? The sales database is the heart of your sales force automation (SFA) system. This is where you'll store all the information about your clients, customers, leads and prospects. This information could include their…
New Tools, Better Sellers Salespeople constantly adopt new technologies to make sales more strategic and efficient. These technological developments disrupt the sales system and equip sales reps with more tools to best optimize their performance. Currently, modern sales technology continues to change every stage of the sales process and the way reps engage with customers. Yet, this isn’t a new concept. Here's an example: the invention of the telephone in 1876 along with an ancient manuscript, the phone book, created telemarketing, the most revolutionary sales process of the time. However, cold calling is now an outdated concept. Younger generations tend…
Are you struggling to find new ways and techniques to convert more leads into customers? Getting a meeting with customers is only half the battle, once you have that all-elusive sales meeting, you need to know how to convert them into a paying customer. But not to worry, we've done the heavy-lifting for you and gathered 9 top tips that can help you convert your leads into customers.
As a salesperson, you know a thing or two about talking to people on the phone, effective communication and forming relationships. However, one aspect of sales that even the best salespeople struggle with is the dreaded Cold Calls. Cold Calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. Picking up the phone and making these calls can be challenging. This is not only because you’ve had no prior interaction with these people and you don’t know what to expect, but also because cold calls aren’t always received with…
‘I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel’ - Maya Angelou Most sales training is based on closing the deal, getting the customer to sign the dotted line and immediately looking for the next contract. While this is obviously important, it’s not the be all and end all in sales. What you do after signing a customer or client is just as, if not more, important. A customer’s impression about your customer relations is paramount. One Oracle study even estimated that 9 in…
Q&A with Andrew Friedenthal, CRM Market Analyst for Software Advice: Recently Andrew Friedenthal, CRM Analyst for the online reviews firm Software Advice, released a new report studying the ways in which a comprehensive sales force database can benefit your sales team and customers. We had the opportunity to talk with Mr. Friedenthal to learn more about what his research uncovered. 1) What is a sales database? The sales database is the heart of your sales force automation (SFA) system. This is where you'll store all the information about your clients, customers, leads and prospects. This information could include their…
New Tools, Better Sellers Salespeople constantly adopt new technologies to make sales more strategic and efficient. These technological developments disrupt the sales system and equip sales reps with more tools to best optimize their performance. Currently, modern sales technology continues to change every stage of the sales process and the way reps engage with customers. Yet, this isn’t a new concept. Here's an example: the invention of the telephone in 1876 along with an ancient manuscript, the phone book, created telemarketing, the most revolutionary sales process of the time. However, cold calling is now an outdated concept. Younger generations tend…
Are you struggling to find new ways and techniques to convert more leads into customers? Getting a meeting with customers is only half the battle, once you have that all-elusive sales meeting, you need to know how to convert them into a paying customer. But not to worry, we've done the heavy-lifting for you and gathered 9 top tips that can help you convert your leads into customers.
As a salesperson, you know a thing or two about talking to people on the phone, effective communication and forming relationships. However, one aspect of sales that even the best salespeople struggle with is the dreaded Cold Calls. Cold Calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. Picking up the phone and making these calls can be challenging. This is not only because you’ve had no prior interaction with these people and you don’t know what to expect, but also because cold calls aren’t always received with…
‘I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel’ - Maya Angelou Most sales training is based on closing the deal, getting the customer to sign the dotted line and immediately looking for the next contract. While this is obviously important, it’s not the be all and end all in sales. What you do after signing a customer or client is just as, if not more, important. A customer’s impression about your customer relations is paramount. One Oracle study even estimated that 9 in…
