Relationship Management

First on the Scene: How Quick Action Improves Your Sales Success
First on the Scene: How Quick Action Improves Your Sales Success A guest blog by Diego Pineda, Senior Content Creator at CloudTask Have you noticed how Facebook “bribes” business pages owners to respond quickly to messages? They offer you a "Very Responsive to Messages badge” that will automatically appear on your Page if you have a response rate of 90% or more and response time of 15 minutes or less. Why do they do this? In their own words: “People appreciate when a business is available and responsive to their questions and product inquiries. The Very Responsive Badge indicates to anyone who comes to your Page that you have an established....
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The Truth Behind Your Buyers’ Expectations in B2B Sales
The Truth Behind Your Buyers’ Expectations in B2B Sales We know that B2B selling can be challenging especially with so many competitors with similar products. As competition gets tougher and products start to lose their unique attributes, you will need to come up with new sources of value for your buyers. Identifying the rational and emotional elements that impact a B2B sell is the first step to come up with a value added proposition. In this article you will find out what makes B2B sales different and why you should approach them in a different way than B2C. Additionally we’ll show you the categories where you can level-up your....
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How to Develop Empathy with Your Prospects
How to Develop Empathy with Your Prospects When it comes down to selling, having empathy is one of the most important skills to have if you want to increase sales and build better relationships with your customers. Developing empathy will give you a better understanding of your customers’ needs, their motivations behind using your products and services, and the way they want to be treated by you and your company. This is a surefire way to improve your business relationships and provide your customers with top-quality service. As a result, you will be able to put yourself in your customers’ shoes and treat their problems and concerns....
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Customer Retention: 9 Ways to Get More Sales From Existing Customers
Customer Retention: 9 Ways to Get More Sales From Existing Customers Getting new customers is only half the battle. Retaining them is different story - and a much more difficult one at that. But, it's also incredibly important, especially because it costs 5x as much to attract a new customer than to keep an existing one. After you acquire your customer and lead them to their first purchase, your job now is to retain them to turn them into full partners and brand advocates. For a sales rep, this can be an overwhelming responsibility but it's also challenging and highly rewarding if you manage to do it effectively. Here are some....
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‘How to Succeed’ from Top Sales Leaders
‘How to Succeed’ from Top Sales Leaders Sales is a continually evolving industry. It can seem difficult and sometimes nearly impossible to keep up with the constant shifts among companies, products and technology. Because there are so many diverse areas within sales, it’s important to know what you’re up against. It’s also important to know what you can do to make yourself a valuable and irreplaceable member of the team. Here are a few pointers from successful sales leaders on how to succeed and stay ahead of the curve. To Know it is to Love it After talking to attendees at his company’s annual sales summit, Noah....
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