Communication

How Creativity Can Benefit Your Customer Service
How Creativity Can Benefit Your Customer Service Creativity is what is always behind the solutions to any seemingly impossible problem.  In the world of customer service, creativity means that your reps are adaptable and your company’s approach is leading-edge. It means you take customer feedback seriously and have the courage to try out-of-the-box strategies. Let’s take a look at how fostering these types of creativity in your team can benefit your customer servic
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How to Build a Cohesive Sales Team
How to Build a Cohesive Sales Team A cohesive sales team places the growth of the company before their own growth. Not only are individual and group goals being met, but everyone feels like they have contributed to the team’s overall success.  Having a cohesive sales team means that your individual reps are going to focus more on the group and company’s goals, at times more so than their own quotas. That means the company makes more money and progresses.  As a sales manager, you are going to want to build a team that not only meets the expected revenue goals but also has good communication and works…
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Why Still Bother With Gender Factor in Sales Communication in 2026
Why Still Bother With Gender Factor in Sales Communication in 2026 As a salesperson, you know your target audience inside out, don't you?  But when it comes to planning sales content that would hook them, how much attention do you pay to their gender? Men and women read and perceive information differently.  Depending on words, images, and meanings you use in a marketing message, its sales outcome may differ when read by either gender. Sure, customer types go far beyond gender.  However, the difference between female and male perception makes it challenging for sales representatives to come up with pitches that would resonate with their multi-gendered audience. Let's reveal these differences…
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The 50 Best Sales Books of All Time [By Category]
The 50 Best Sales Books of All Time [By Category] “Who has time for reading?” You may ask yourself every time you come across an article like this. Well, let me give you some names… Bill Gates reads more than 50 books per year. Elon Musk learned how to build rockets by reading books. Warren Buffett reads 5 to 6 hours a day. And the list just goes on and on. They are obvious proof that success is closely linked to reading. If they can make time for it, you can too. Here’s a list of the 50 best sales books of all time organized by categories. Pick up the right ones…
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How to Overcome the 7 Most Common Sales Objections [with Response Scripts]
How to Overcome the 7 Most Common Sales Objections [with Response Scripts] The best way to overcome sales objections is to identify and remove the friction that’s acting as a hurdle for your client.  Do this by asking pertinent questions to uncover the real problems. Then, handle them one by one (and calmly!) to move forward in a mutually beneficial way. Sales objections aren’t doors slamming in your face- the customer just needs more information. In this blog, you’ll find the 7 most common sales objections and rebuttals for each one. As a bonus, you’ll also find objection-handling scrips to take your conversations to the next level!
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