Communication

Paul Smith Sells With A Story: Elevate Your Sales Process Through Storytelling
Paul Smith Sells With A Story: Elevate Your Sales Process Through Storytelling More often than not, a well-told story in a sales pitch can make the difference between a closed lost vs a closed won. How? Storytelling drives decisions. If you’ve ever wondered why some sales pitches land flat while others land perfectly and stick in a buyer’s mind, storytelling might be the missing piece - especially in competitive field sales where logic alone rarely closes deals. Paul Smith, a former Procter & Gamble executive turned bestselling author of Sell With A Story, Lead With A Story, and The 10 Great Stories Leaders Tell, is truly one of the world’s leading…
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Lee Salz’ Sales Differentiation: 6 Fresh Ways to Turn First Meetings into “When Can We Talk Again?” Moments
Lee Salz’ Sales Differentiation: 6 Fresh Ways to Turn First Meetings into “When Can We Talk Again?” Moments AI Summary - Summarize this article and Lee Salz' Sales Recommendations: ChatGPT → Claude → Grok → In another stellar sales interview with another stellar sales guru, host Steve Benson sat down with globally recognized sales differentiation expert Lee Salz - author of the acclaimed The First Meeting Differentiator - and got absolute Lee Salz sales gold on why traditional discovery calls are dead… and what elite sellers do instead. Salz, a self-described “sales contrarian” ranked #6 on Global Gurus’ Top Sales Thought Leaders list, obliterates decades of old-school thinking and hands listeners a complete playbook to transform first…
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Mark Bowden: Sales Success Through Body Language & Nonverbal Communication
Mark Bowden: Sales Success Through Body Language & Nonverbal Communication As a sales professional, if the expert behind the acclaimed TED Talk on the importance of body language also had plenty to share on the subject of nonverbal communication in sales, you’d want to absorb and apply everything he had to say, right? That’s how we felt too, as Steve Benson sat down with Mark Bowden for an eye-opening discussion on how to level up your sales process by simply understanding and harnessing body language better. Voted the world's top body language professional, Mark Bowden shared game-changing tactics drawn from his work with Fortune 500 CEOs and G7 leaders…
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7 Sales Approaches from 7 Sales Experts: Stay Fresh in 2026
7 Sales Approaches from 7 Sales Experts: Stay Fresh in 2026 You’ve mastered sales foundations. You’ve memorized tried-and-true sales tactics. You’re a confident closer and you don’t have trouble meeting quota. Not many salespeople can match your seasoned resume - it’d take a decades-long sales veteran to teach you something new. But as a master of sales, you’ve known one thing for awhile: learning never stops. To stay at the top of your game, you need insights from those expert sales peers. Luckily, I’ve had the privilege of being involved in the interviews of such professionals through the Outside Sales Talk Podcast and now I’m sharing their wisdom.  Here are 7…
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The Ultimate Guide to Customer Retention: Strategies for B2B Success
The Ultimate Guide to Customer Retention: Strategies for B2B Success While it’s crucial that all B2B entities understand the importance of customer retention, not every one of them does.  I remember seeing a recent office exchange between a newly graduated salesperson and his veteran sales manager. The sales manager, let’s say his name was Michael, had asked the new salesperson, let’s say his name was Ryan, to share if business school had taught him any useful sales tips.  Ryan: Is it cheaper to sign a new customer? Or to keep an existing customer?  Michael: Uh… it’s equal.  Ryan: It is TEN TIMES more expensive to sign a new customer.  Michael:…
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