![Customer Retention Techniques - How (not) to lose a customer in 10 ways]()
‘I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel’ - Maya Angelou Most sales training is based on closing the deal, getting the customer to sign the dotted line and immediately looking for the next contract. While this is obviously important, it’s not the be all and end all in sales. What you do after signing a customer or client is just as, if not more, important. A customer’s impression about your customer relations is paramount. One Oracle study even estimated that 9 in…