EQ

When it comes down to selling, having empathy is one of the most important skills to have if you want to increase sales and build better relationships with your customers. Developing empathy in sales will give you a better understanding of your customers’ needs, their motivations behind using your products and services, and the way they want to be treated by you and your company. This is a surefire way to improve your business relationships and provide your customers with top-quality service.  As a result, you will be able to put yourself in your customers’ shoes and treat their problems....

“How important is leadership in sales?” We all are gripped by this question every now and then.  There’s a ton of advice out there saying something like - “It depends on the company.” Well, that’s… not very helpful, is it? But one thing is obvious, when you hear people saying this, you’ll probably start thinking that only huge companies need leaders. But let me dispel this myth for once and all. Leadership doesn’t and shouldn’t be based on the company or brand - it depends on YOU and the team! People tend to overlook the impact an effective leader can....

How can you better influence the sales process? A lot of people think that spending the majority of their time talking about their product or service is the best option. But the truth is that telling is not selling. Selling is about helping the other person understand why they want to pay you to help them achieve their goals or objectives. The most effective way to reach that point is to ask questions to understand your prospect’s reasons. Data from sales intelligence company Gong.io confirms what great salespeople intuitively understand: Salespeople close more deals when they ask questions rather than....

Every minute of your day is booked. Every second is filled with stress. You snooze your alarm for the third time this morning only to realize you’re already late for work. You miss breakfast and  grab coffee on the way - only to spill it on your nice, clean shirt.  You’re 35 minutes late to the office. Everyone you call gives you a hard time. You try your best to hook new leads, doing everything you can to keep the sale on the line, only to have that client wind up in the arms of your biggest competitor instead....