Chris Voss is the CEO of the Black Swan Group, a firm that works with companies and individuals to take their negotiation skills to the next level. He is a 24-year veteran of the FBI, and he retired as the lead international kidnapping negotiator. Chris is also the author of the national best-seller: "Never Split The Difference: Negotiating As If Your Life Depended On It," which was named one of the seven best books on negotiation. In this episode, Chris explains how to apply high-stake negotiation techniques to never lose a sale.
Here are some of the topics covered in this episode:
How to get your prospects to talk and reveal what they’re holding back
The secret behind encouraging your prospects to show off
The power of getting your prospect to say NO
Triggering the right questions to get true information
How to get your prospects to say “That’s right” instead of “You’re right”
Chris was trained in the art of negotiation not only by the FBI but also by Scotland Yard and Harvard Law School. He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world. Chris has lectured on negotiation at top business schools and universities across the US and has been seen on ABC, CBS, CNN, Fox News, and Forbes.