48 Best Field Service Management Software for 2024

The speed and effectiveness of a field team’s service can make or break a company. 

Customers won’t hesitate to look elsewhere to satisfy their needs if a service isn’t performed at the required level. Sloppy work, inefficiency, lack of timeliness, or countless other reasons can make or break a field team’s success. 

Choosing the right Field Service Management (FSM) software to include in your tech stack can be the key ingredient that will help propel your service team to reach new heights.

In this analysis, we’ll discuss the best field service management software that is available today, guiding you through the different capabilities they all offer. 

best field service management software

Not all FSM tools offer the same features so it’s important to distinguish your needs before you make a purchase.

Perhaps you need a solution that helps dispatch the right field asset to the right place at the right time. Maybe your company needs a tool that offers route optimization capabilities that allow techs to optimize their time on the road and make decisions about what they will do next. Or maybe your team needs an inventory management tool that will help manage and track inventory levels. 

FSM apps are a complex space to evaluate. Some apps do things from more than one of the categories, while other apps have stayed more focused. Also, there are a lot of overlaps that aren’t necessarily intuitive. So one app may do inventory and scheduling, while another may do scheduling and fleet tracking, but not do anything with inventory.

You’ll also find that there are quality differences where some tools are excellent in one category and have only a basic tool in another category, although they may advertise that they do both. ‘Jack of all Trades’ apps can provide many capabilities on one platform but may not be the best at the one thing that is most important to your type of field team.

Most field teams will need more than one tool in their field service management stack. Depending on your needs, sometimes a more basic tool will be all you need for a certain area, or in other cases your workflow will need the best-of-breed, specialized tool for your team to function at its best. 

The best practice is to do a trial and evaluate how they will fit into your overall tech stack, and get a better understanding of how a specific app type may make your field team automate processes and get more done. 

Below is a breakdown of the best field service management software available for your team.


The FSM Tech Stack

Field Routing and Mapping

Enables field teams to view their stops on a map, and build optimized routes and schedules for their day. This type of software is often used from a mobile device. 

An example of where Field Routing and Mapping Apps are used is if you have field techs that cover territories in the Northeast and they need to decide which of their sites they will visit in a day or week to perform services. When the field rep builds their routes, they have to balance things like the priority of the job, when the job is due, and what jobs make sense to take care of given where they need to be on their route. 

GPS Fleet Tracking

These apps provide near real-time GPS fleet tracking, ensuring management back in the office is fully aware of the movement and status of both techs and equipment in the field. Reporting on the details of fleet usage, driving behavior, and field activity statistics can help drive results.

Operations for Field Services Teams

These platforms enable the operational management of the team in the field including order management, communication and coordination between the central office and the field, dispatch to jobs, on-site quotes, estimates, invoices, billing, payments, marketing automation, digital sales presentations, inventory management, and reporting. 

These platforms have some capabilities in areas like dispatching, inventory management, and fleet tracking which are sometimes adequate for a company, and other times companies want apps that specialize in those areas. 

Centralized Scheduling and Dispatching

Enables a centralized manager to schedule and dispatch the right field service worker to the right job with the right inventory at the right time. 

An example of where this is used: you have a team of 30 plumbers covering Los Angeles, and the home office needs to send the right plumber to the right jobs based on priority, who knows how to fix a particular problem, has the tools and the parts in their van, and is the closest to the job site.   

These apps are often confused with Field Routing and Mapping apps. The key difference is that dispatch software allows a home office to send field services employees to where they are needed, and Field Routing and Mapping apps are used in the field by the field team to manage their route and schedule. Some teams may need both types of solutions for different field teams at their company who have different workflows.

Inventory, Asset & Maintenance Management

These apps enable companies to extend asset lifetime, reduce maintenance costs, increase technician safety, track inventory and parts, and also manage and track the maintenance of assets and machines. 

They also enable better management of the teams that do the maintenance with timesheets and KPI tracking.

Form Builders

These tools are built to collect data from the field using appealing and customizable forms. These forms can be built without needing to code and can be filled out by your field team or shared with your customers. 

They are also used to generate data about the field tech’s productivity in the field, improve quality control, and monitor compliance levels.

Invoicing, Proposals, & Quotes

Manage your business’ money with financial services and capabilities including, customized invoice management, bookkeeping, expense tracking, mobile and digital payments, proposals and quotes, and eSignatures. 

This is an area where many companies do some of these things, but only a few have the focus to do it all well.  

Field Routing and Mapping

field routing and mapping

Badger Maps

Pricing: Business - $58/user/month, Enterprise - $95/user/month

Capterra Rating: 4.6/5

Badger Maps is a route-planning app that allows field service technicians to automatically plan, route, and maximize their time in the field, cutting down driving time by 20%.

For field service teams that need to optimize their performance through route optimization and better decision-making, Badger Maps is an effective solution that works great on the phone, tablet, or laptop.  

With capabilities such as route optimization, map visualization, and automated data gathering from the field, Badger Maps helps field service technicians save time on their daily planning, maintain better relationships with customers, and get organized.

Other capabilities like follow-ups and advanced reporting can be beneficial for both techs and managers. They can help techs keep track of key customer information, equipping them with the data they need when dealing with your customers. For field service managers, Badger Maps can allow them to gain insights into their tech’s activities and performance in the field.

Field Techs save an average of 8 hours a week from better planning, becoming more focused and organized, and driving more efficient routes. 

Matthew Brooks, Business Development Manager at Cargill, reported a major time reduction in both onboarding and route planning.

badger-quote

“It took me 2 days to plan routes with Streets and Trips. With Badger Maps, it takes 3 hours for a new rep to plan his initial visits of all 110 store locations.”

Matthew Brooks

Business Development Manager, Cargill

Badger Maps also enables field teams to bring mapping and routing to other platforms that they are already using like ERP’s and other Field Service management platforms by connecting with other apps. 

You can also enable a two-way, real-time native integration with the most popular CRMs such as SalesforceMicrosoft DynamicsZohoHubSpotInsightlyNetSuite, and many more.

Additionally, field service teams increase their CRM usage by 50% when using Badger Maps.


Badger Maps also connects to your favorite navigation apps such as Google Maps or Waze, providing you with turn-by-turn directions and live-traffic updates as you zoom about your territory. This allows you to keep all of your data in sync and up-to-date across all devices while on the go and access and update information in real-time.

Badger Maps helps field service teams optimize the time they spend on and off the road. 

Sign up for a free trial or schedule a demo so that you can try it out in the field today!

Drive 20% Less. Achieve 20% More.

Mapsly

Pricing: Essential - $25/user/mo, Pro - $45/user/mo, Enterprise - $70/user/mo

Mapsly is a routing and mapping tool that can be used by field service teams to make data-driven decisions based on spatial information collected in their territories. It offers other tools such as tools geo-analysis, territory management, and no-code automation, while also connecting with most CRM systems.  

Mapsly supports 4 different job types: service, pickup, delivery, or pickup-delivery. A pickup-delivery job consists of 2 separate activities — one for the pickup and one for the delivery — in one route. 

Mapsly doesn’t offer many team management capabilities that would be required by most field service teams.

Gorilla Desk

Pricing: Basic - starts at $49/user/mo, Pro - starts at $99/user/mo

Capterra Rating: 4.8/5

Gorilla Desk is a simple and easy-to-use software that although mainly targeted at those working in the pest control industry, has many different use cases including lawn care and HVAC. 

With the basic plan, users are able to optimize their routes with up to 24 stops. However, if you’re looking for a route optimization tool with unlimited stops, you will have to avail of the Pro plan.

Gorilla Desk also offers other useful features for field service technicians such as their own CRM, scheduling, dispatching, and quoting.


Tourmanager24

Pricing: Contact for pricing information 

TourManager24 is an easy-to-use and budget-friendly mapping tool used by industries such as manufacturing, real estate, and pharmaceuticals. This tool can help field teams take the information they have gathered on their accounts in list form and display it on a map. 

Bear in mind that this FSM tool is designed to be exclusively used alongside Salesforce.

Kickserv

Pricing: Free - $0/2 users/mo, Lite - $47/5 users/mo, Standard - $95/10 users/mo, Business - $159/20 users/mo, Premium - $239/Unlimited Users/mo

Capterra Rating: 4.4/5 

Kickserv is an FSM tool built & used by technicians who understand the challenges technicians face in the field. The focus of this tool is to simplify field service for smaller-sized companies that don’t need all the bells and whistles that are offered by larger field service management software.

Kickserv offers features such as its own CRM, scheduling, estimates, invoicing, dispatching, and more. Some of the main industries that use this piece of software are plumbing, restoration services, HVAC, construction, home improvement, and cleaning services. 

Field service technicians can easily upload before and after photos to their mobile app, ensuring transparency that both customers and management will appreciate.

Mapview

Pricing: $7.99/mo

Field service teams can use Mapview to visualize their customer data geographically and to plan the best route for their customer visits.

Mapview enables techs to efficiently manage their territory with easy-to-use mapping and planning tools. Enhance trip planning by transforming appointments and impromptu visits into a cohesive route, while easily visualizing other contacts along the journey.

GPS Fleet Tracking

gps fleet tracking

Verizon Connect

Pricing: Contact for pricing information 

Capterra Rating: 3.2/5 

Verizon Connect is a field service management tool with advanced capabilities that is optimized for large teams, helping them with GPS fleet tracking, scheduling, inventory management, and invoicing. 

This field service tracking tool works best for larger teams since it has many advanced features that most smaller teams don’t need. 

Verizon Connect’s vehicle tracking software can provide field service teams with near real-time GPS fleet tracking, ensuring management back in the office is fully aware of the movement of both techs and equipment in the field.

For teams working with EVs (electric vehicles), the Reveal feature allows them to monitor important fleet information such as charging data, fuel efficiency, and even their carbon footprint. This can help them improve sustainability efforts and worker productivity all at once.

 

Samsara

Pricing: Contact for pricing information 

Capterra Rating: 4.1/5

Samsara is a tool with excellent GPS fleet tracking capabilities. Real-time GPS tracking can show field service teams their vehicles' live locations and provides detailed reporting which can allow for better-planned routes, last-minute driver dispatches, and accurate ETAs for customers. This tool is used by field service teams working in industries such as transportation, construction, and utilities.

Samsara uses modern AI Dash Cams which capture high-definition video capable of sending footage of important incidents to management in the office almost instantly. Their Helicopter View feature can give teams an instant aerial view of their assets, letting them know exactly where their assets are at any given moment.

In April of 2023, Samsara announced the Sustainable Fleet Management feature, a new fleet management solution that helps field service teams reduce their carbon footprint and achieve their sustainability goals. Management can gain visibility into the driving behavior of their field service technicians with the data informing them of areas where they can improve fuel efficiency.

Azuga Fleet

Pricing: BasicFleet - $25/vehicle/month, SafeFleet - $30/vehicle/month, CompleteFleet - $35/vehicle/month

Capterra Rating: 4.2/5

Azuga Fleet is a fleet management solution that offers GPS fleet tracking alongside other important field service features such as dispatching and routing. Some of the industries that use Azuga Fleet are construction, telecoms, electrical, HVAC, landscaping, and pest control.

Azuga prides itself on its safety features and with its GPS fleet tracking software, field service managers can improve driver safety in the field through the use of fleet telematics. 

Techs can receive rewards when they do things well behind the wheel, while they can also benefit from specialized coaching that teaches them better and more effective driving techniques through online training videos.


Service Fusion 

Pricing: Starter - $166/mo, Plus - $251/mo, Pro - $421/mo

Capterra Rating: 4.3/5

Service Fusion is a popular field service management tool with key features like scheduling, GPS fleet tracking, and customer management. It’s mainly used by those working in HVAC, plumbing, and electrical. 

Their GPS fleet tracking provides customers with full visibility into their requested jobs through the Track My Tech tool, letting them know where their field service tech is, their ETA, and even a picture of what their tech looks like so they can be fully prepared for their arrival.


Motive

Pricing: Contact for pricing information 

Capterra Rating: 4.5/5

Motive is a tool used by more than 120,000 teams working in industries that include construction, trucking, oil and gas, and agriculture. This software, formerly called Keep Truckin’, can help field service teams manage their fleets with their efficient GPS fleet tracking, equipment tracking, and dispatching software.

With their live GPS vehicle tracking capabilities, you can follow the location of your vehicles in real-time, with location updates as fast as every two seconds. This can save techs a lot of time making time-consuming check-ins with management in order to provide them with updates.

Their AI Omnicam that can be placed on the side or the rear of your vehicle is the first of its kind and it can help drivers eliminate blind spots and prevent accidents. The AI can detect bad driving behaviors, keeping techs safe as they go about their work.

Operations for Field Services Teams

Operations for Field Services Teams

Microsoft Dynamics 365 Field Service

Pricing: $95/user/month

Capterra Rating: 4.4/5

For large enterprises with large field service teams, Microsoft Dynamics 365 is one of the leading operations tools for field service teams. Boasting a long line of features such as scheduling, dispatching, work order management, and AI capabilities, this is a highly effective tool for teams looking to improve their work processes.  

Using the customer portal feature, technicians have full visibility of all of their appointments, while management can track their locations in real-time. Through this feature, customers can also receive automated reminders and be kept up to date on the status of their service. 

Microsoft's AI capabilities make use of historical data to make suggestions on work order durations. This can improve overall scheduling efficiency and lead to higher customer satisfaction rates.

Oracle Field Service

Pricing: Professional - $100/user/mo, Enterprise - $225/user/mo

Capterra Rating: 5/5

Oracle Field Service is an ideal FSM tool for large enterprises with large field services teams, offering a multitude of features such as scheduling, inventory management, and work order management. 

Their customer portal feature provides techs with actionable insights from real-time customer intelligence, allowing them to truly personalize the service each customer receives. Oracle is also leveraging AI to identify and improve work processes for field teams.


Odoo

Pricing:  $20/user/month 

Capterra Rating: 4.1/5

Odoo is a customizable, open-source field service software that can help field service teams schedule all of their appointments, assign tasks to team members, plan their routes, and create invoices for completed work. Odoo is a versatile tool that caters to the needs of a lot of industries including manufacturing, retail, and healthcare.

Their scheduling feature allows customers to schedule appointments for themselves with the necessary information automatically appearing in their calendars. Field service teams can also customize the appointment forms in order for them to request only the information that is necessary to them.

ServiceTitan 

Pricing: Contact for pricing information 

Capterra Rating: 4.3/5

Service Titan can truly call itself a titan in the field service software space. Serving over 100,000 field service technicians in industries such as HVAC, garage door, and plumbing, this is a tool that provides teams with everything they need to work to the best of their abilities. 

This tool boasts scheduling, dispatching, payroll, and reporting capabilities, among others, all of which are key features field service teams need at their disposal. Through their dispatch board, you can send and receive SMS texts, keeping management and techs in sync with each other as they strive to deliver the best experience possible for their customers. 

Service Titan likes to keep their software fresh and new updates are launched seasonally four times a year. Their Titan Intelligence feature is AI-powered and can help field service techs leverage the power of AI and analytics to drive revenue growth.

WorkWave

Pricing: Contact for pricing information 

Capterra Rating: 3.1/5

WorkWave has a strong and proven track record in the pest control industry and many different users working in B2C industries such as cleaning, security, landscaping, and HVAC, have benefited from adding this tool to their field service operations arsenal.

WorkWave offers features such as scheduling, CRM, route planning, invoicing, and billing. The WorkWave Service dashboard provides a high-level view of insights related to employees, products, and materials.

The billing feature can automate payment processes and let you choose exactly how you want to bill for your services. You can charge by flat rate, hourly rate, material used, or whatever best matches your field service team.

ServiceMax

Pricing: Contact for pricing information 

Capterra Rating: 4.2/5

ServiceMax is another FSM tool that is a perfect fit for large enterprises with large field services teams, catering to industries such as medical device manufacturing, oil and gas, telecoms, and mining. They offer features that are crucial to the effectiveness of a large field service team such as scheduling, inventory management, and a customer portal.

ServiceMax is highly customizable, enabling seamless access to IoT diagnostics, collaboration, asset database, checklists, knowledge base, parts search, and more.

They are also effectively implementing the latest AI technologies that can help field service teams identify cost-effective solutions and avoid unnecessary truck rolls.

Jobber

Pricing: Lite - $9/user/mo, Core - $49/user/mo, Connect - $129/user/mo, Grow - $249/user/month

Capterra Rating: 4.5/5

Jobber is a software optimized for small and medium-sized field service teams who work in industries such as cleaning, landscaping, construction, and HVAC. They offer a multitude of different features for field service teams including GPS fleet tracking, dispatching, a form builder, and invoicing.

Jobber’s dispatching features can equip field service technicians with the tools they need to provide a satisfactory service for their customers. Through the mobile app techs can receive detailed instructions, job checklists, and photo attachments to ensure they have the information they need where they need it the most - in the field with their customers. 

Before techs ever make it to a job location customers can receive a standardized text message informing them whether their service tech is on the way, or running late. They can also request or change details about the job through Jobbers Client Hub, providing them with ease of mind knowing that their service technician will know exactly what needs to be done.

Workiz

Pricing: Lite - Free/2 seats, Standard - $225/5 seats/mo, Ultimate - Contact for more details

Capterra Rating: 4.6/5

Workiz is a tool designed for small to medium-sized field service teams who work in industries such as junk removal, locksmith, HVAC, and electrical. Offering a long list of features that the modern field service technician needs at his disposal, this FSM tool is trusted by 120,000 field service professionals.

Workiz’s powerful scheduling feature can help field service teams streamline their entire scheduling process with an easy-to-use drag-and-drop calendar. From this calendar technicians can even message or call customers directly, eliminating the need of exiting the app to relay important information. 

With their new Service Plans feature, users can transform one-time service calls into ongoing relationships, creating regular, loyal customers who will be with you for a long time to come. This will help your field service team increase job security while at the same time boosting your annual recurring revenue considerably.


Salesforce Field Service

Pricing: Contractor - $50/user/mo, Contractor Plus - $75/user/mo, Dispatcher - $165/user/mo, Technician - $165/user/mo

Capterra Rating: 4.4/5

Salesforce Field Service, built for large enterprises with large field services teams, caters to various industries such as automotive, education, and media. 

A leading FSM tool that offers countless different features, and for features it doesn’t have, it offers many more integrations, such as Badger Maps for Mapping and Routing. Salesforce Field Service can help field teams boost revenue, drive efficiency, and provide a seamless customer experience. 

Their new Einstein AI feature can improve field service techs’ productivity and is capable of providing them with detailed summaries of critical information when they are meeting with customers. Once the work is completed, it can quickly create summary reports with all of the necessary information included.

Service Autopilot

Pricing: Startup - $49/month, Pro - $119/month, Pro Plus - $309/month 

Capterra Rating: 4.2/5

Service Autopilot is a field service management solution that is designed specifically to cater to the needs of field service teams working in the lawn care, snow removal, landscaping, and cleaning industries.

Service Autopilot offers important FSM features such as inventory management, billing & invoicing, and route optimization.

With flexible scheduling, Service Autopilot allows field service teams to easily schedule jobs to the frequency of their choosing, be it weekly, bi-weekly, monthly, etc. This tool automates the scheduling process, streamlining work processes and helping field service teams spend more time serving those who need it the most - their customers.

FieldPulse

Pricing: Price starts from $60/user/mo

Capterra Rating: 4.6/5

FieldPulse is another tool that makes the best field service management software list, and with their easy-to-use software that includes features such as dispatching, scheduling, payments, invoicing, and work order management, this tool can assist field service teams in managing their daily operations more efficiently and effectively. 

Although similar to most FSM software in that it caters to a lot of different industries, the teams who benefit most from using FieldPulse work in sectors such as HVAC, plumbing, and construction.

Managers can keep track of where their technicians are in the field with FieldPulse’s in-built GPS tracking software, helping them monitor when jobs are started and finished so they can work on optimizing the schedule of the entire field service team. By optimizing worker’s schedules, teams will be able to save money on gas and reinvest in other areas of their business that need it the most.


Simpro

Pricing: Contact for pricing information 

Capterra Rating: 4.2/5

Simpro is a field service management software built by trade contractors, for trade contractors. More than 250,000 field service professionals use Simpro in trade industries such as electrical, plumbing, and HVAC. With features such as inventory management and scheduling, Simpro can help field service teams streamline their operations to improve productivity and efficiency company-wide.

Simpro provides users with full control of their inventory. They can track and manage it in real-time. They can automatically update it once purchase orders are received. With reporting insights they can even identify consumer trends which will help them build more effective strategies. 

Simpro truly values their customers and this is to be seen with their Ideas Portal. Here customers can provide valuable feedback on their experience using Simpro, equipping Simpro's product department with the information they need to make critical and necessary improvements to their software. They even provide a Product Roadmap where users can stay up-to-date with all of the changes that are being planned.

Centralized Scheduling and Dispatching


Skedulo

Pricing: Contact for pricing information 

Capterra Rating: 4.4/5

Skedulo’s field service management software allows teams to easily schedule, dispatch, optimize, and automate their important FSM processes. A lot of teams working with Skedulo are in the healthcare industry, but that doesn’t mean it can’t be used by field service teams in different industries. Those working in real estate and telecoms benefit from this software, however, one interesting use case is those working for nonprofits

Nonprofits also need to maintain customer relationships and with a tool like Skedulo, they can do just that, equipping techs with the tools they need to spend less time on administrative tasks and more time helping those who need it most.

Scheduling used to be a painstakingly slow process when done manually, however, with Skedulo's new optimization engine, field service teams can generate optimal schedules instantly. 

Other scheduling tools force their users to optimize their schedules based on variables such as employee availability or driving time, however, with Skedulo, users can customize their optimization to suit their needs, giving them the option to choose what part of their schedules are in most need of optimization.

Housecall Pro

Pricing: Basic - $49/user/mo, Essential - $129/1-5 users/mo, Max - 1-100 users Contact for more details

Capterra Rating: 4.7/5

Housecall Pro is a field service management software that has a lot of different use cases ranging from HVAC to cleaning. Housecall Pro can allow field service teams to streamline their operations with the help of its excellent list of features such as dispatching, scheduling, invoicing, and payment collection. 

Their dispatching feature allows field service teams to monitor job progress with a real-time dispatch board, providing them with the tools they need to maximize the efficiency of their field service technicians. 

The newly introduced Payroll feature simplifies the process of paying your team, allowing field service managers to control their entire team’s payroll directly from their Housecall Pro account without the need to switch between software.

Connecteam

Pricing: Small Business - $0/mo, Basic - $29/mo, Advanced - $49/mo, Expert - $99//mo

Capterra Rating: 4.8/5

Connecteam is a top field service management software for field teams both large and small. Teams that use this software work in industries such as construction, cleaning services, homecare, manufacturing, and retail. These teams can benefit from features optimized for field service teams that include scheduling, task management, payroll, reporting, and analytics. 

Connecteam can help technicians easily create and share work schedules among team members, allowing them to use ready-made templates, import existing schedules, or create brand-new ones from scratch. These schedules can provide detailed instructions that technicians can easily follow, all from their mobile app.

For smaller teams of up to 10 users, they can benefit from The Small Business Plan, providing them with all the tools they need to work to the best of their abilities in the field.

FieldEdge

Pricing: Contact for pricing information 

Capterra Rating: 4.2/5

FieldEdge is an effective dispatching solution for field service teams working in HVAC and plumbing. Their intelligent dispatching feature can optimize technicians' routes, assign work tasks based on their skills and strengths, and ensure they arrive on time to their customers' locations. They also provide financial services like payment processing, invoicing, and mobile card readers.  

Their time tracking feature automatically records tech's working time, keeping a detailed log as they update their working status throughout the day. Management has access to this information in real time ensuring they can keep on top of all field operations.

Axiscare

Pricing: Contact for pricing information 

Capterra Rating: 4.6/5

Axiscare is a field service management software designed specifically with the needs of the home care industry in mind. With a simple, user-friendly design, both caregivers and those working back in the office will benefit from features that are tailor-made to suit their needs. 

With centralized dispatching and scheduling, reporting, scheduling, a customer portal, billing, payment processing, and invoicing capabilities, this is an ideal tool for home care professionals. Their scheduling software is able to recommend the best caregiver, based on preferences, skills, availability, schedule history, and more.

Axiscare also offers 70+ different types of reports and the option to build your own if you can’t find one to suit your needs. With their Carevision feature, management can gain valuable insights into caregivers’ home visits by asking them customized questions when they clock in and clock out. These questions can provide management with the data they need to improve their services.

Inventory, Asset & Maintenance Management

Inventory, Asset & Maintenance Management

Fracttal

Pricing: Community - $0/2 users/mo, Starter - $229/5 users/mo, Pro - $539/10 users/mo, Enterprise - customized

Capterra Rating: 4.6/5

Fracttal, is a computerized maintenance management system (CMMS) that makes it on the list as it’s one of the best inventory and asset management tools on the market today. 

With Fracttal, field service teams can delegate work to technicians, interact with customers, and oversee the maintenance of their inventory and assets, whether they be on-site or in the field. This tool has many of the features field service teams need to optimize their work processes such as scheduling, work order management, and a reports feature which will allow you to analyze important KPIs to see what’s working and what’s not.

As field service teams continually move into a more computerized world, Fracttal is at the forefront of Maintenance 5.0, a system that strives to create a safer and more efficient maintenance environment where humans, robots, and software can work together in a more harmonious way. 

Also with companies looking to become more eco-friendly and sustainable with the growing threat of climate change, Maintenance 5.0 can help field service teams focus on repairing and recycling rather than replacing inventory and assets.

Commusoft

Pricing: Contact for pricing information 

Capterra Rating: 4.8/5

Commusoft has key features such as inventory and asset management, scheduling, and work order management, this is an effective FSM tool that field service teams will love. Some of the industries that benefit most from using Commusoft are plumbing, electrical, and HVAC.

So what is it that sets Commusoft apart? For starters, they pride themselves on the fact that they are constantly developing their product to meet their high standards. They recently added a new timesheet feature that helps field service teams keep track of working hours which will help them with employee efficiency and productivity. 

The customer self-service portal allows customers to access important job information, request jobs, access technician locations, and pay their invoices. This self-service software provides customers with everything they need to interact with you, without the need of ever picking up the phone.

Infraspeak

Pricing: Contact for pricing information 

Capterra Rating: 4.7/5

Infraspeak is an Intelligent Maintenance Management Platform (IMMP), a type of software that combines maintenance management with Artificial Intelligence (AI). What makes an IMMP different from other types of maintenance tools is that it can fully integrate with other important tools such as SAP, Xero, and Sage, providing field service teams with everything they need to work to the best of their abilities.

Infraspeak’s main selling point is that it is a maintenance management tool however it does come with other FSM features such as work order management and dispatching. 

One way Infraspeak uses AI is that it can detect maintenance issues earlier than a human could and provide you with the solutions you need to fix them instantly. This can avoid everything from unnecessary technician call-outs to stock waste, all of which will save your field service team money come the end of the year.

ServiceTrade

Pricing: Select - $89/user/mo, Premium - $139/user/mo, Enterprise - $189/user/mo

Capterra Rating: 4.6/5

ServiceTrade is a software platform for commercial mechanical and fire contractors to help manage equipment assets. It enables field service teams to control their operations and work more efficiently even if they are working with limited resources. Some of the additional features they offer include dispatching, scheduling, and project management. 

ServiceTrade has proven highly successful in improving productivity levels for companies working in industries such as HVAC and electrical. However, their focus is on the fire and life safety industry. 

ServiceTrade can simplify things for companies who are oftentimes working in highly demanding jobs that could do without the extra headache of organizing work processes. Field service technicians can be dispatched to attend to emergencies all from a mobile app, meaning they have the information they need at hand in the most critical moments.


KloudGin

Pricing: Contact for pricing information 

Capterra Rating: 4.4/5

KloudGin is responsible for the management of a company's assets and takes care of the planning, scheduling, and execution of field service activities. 

KloudGin uses AI and machine learning (ML) technologies to help companies that still use manual maintenance processes reduce the time it takes to diagnose and repair assets in the field. The list of benefits these technologies offer are countless; they can extend asset lifetime, reduce costs, increase technician safety, and much more. 

Along with its asset management feature, KlouGin boasts an impressive list of features that are necessary for a field service technician to optimize their workflows such as scheduling, work order management, and route optimization. Teams who use this tool work in the utilities, cleaning, and construction industries. 

MobiWork

Pricing: Starts from $39/user/month

Capterra Rating: 4.9/5

MobiWork is a field service management tool that serves a wide range of industries that include pest control, HVAC, and cleaning. They offer key features that field service teams need such as asset management, scheduling, and dispatching. 

MobiWork is probably best known for its asset management software. This feature can help teams automate, manage, and optimize processes for tracking their assets both in the warehouse and in the field. 

Mobiwork also offers a useful customer portal feature where all of your important customer information such as locations, past and upcoming services, order history, and invoices, is stored. Customers also have access to historical equipment data which can allow them to see their equipment’s lifecycle. This customer portal is easily accessible to you in the field from a mobile device.

Limble CMMS

Pricing: Starter - $55/user/mo, Professional - $85/user/mo, Business Plus - $120/user/mo, Enterprise - Custom Quote

Capterra Rating: 4.8/5

Limble CMMS is focused on maintenance management. This tool is ideal for those working in industries that rely on machinery and equipment to function correctly.

Limble’s preventive maintenance feature allows field service teams to stop breakdowns and equipment failures from happening before the problem is apparent to the human eye. Limble CMMS takes care of this preventive maintenance work, helping you reduce costs while extending the life of your equipment.

Limble CMMS also provides field service teams with data-backed insights through their reporting feature. Users can utilize real-time reporting on the status of assets, with the option of customizing reports and dashboards that are tailored to their specific needs. With this feature field service teams will be able to analyze the data and make informed decisions that can improve how effective they are in the field.

Work Order Management

Work Order Management


Equips

Pricing: Starts at $50/user/mo

Capterra Rating: 4.7/5

Equips is a field service software software that promises to bring order to work order management. Used by industries such as financial services, healthcare, and property management, Equips can automate and centralize work orders, allowing field service technicians time to focus on more pressing matters of their jobs. 

Along with their efficient work order management feature, Equips also has scheduling, dispatching, and inventory management capabilities that will be sure to delight field service teams. You can easily schedule work orders and then structure workflows to suit your needs, with their app offering users real-time progress updates to keep your team informed of what’s happening in the field.


Quickbase

Pricing: Team - Starts at $35/user/mo, Business - Starts at $55/user/mo, Enterprise - Fully customizable

Capterra Rating: 4.5/5

Quickbase is a field service tool that promises to save time for its users by streamlining their work order management. It is used by companies working in industries such as construction, manufacturing, real estate, and solar. On top of its excellent work order management capabilities, some of the other typical FSM features it offers are scheduling and reporting. 

With Quickbase, field service teams can respond to work orders as soon as they’re entered. With this real-time data at hand, you can immediately assign work tasks, ensuring your technicians are getting to work as fast as possible. 

Through their no-code platform, you can customize and create important work tasks, automate workflows, and generate data-driven reports for your projects. Their Data Analyzer feature, a built-in automated machine learning capability, can help you spot trends in your data that you may have otherwise missed, allowing you to make the best-informed decisions that will improve efficiency for your field service team.

ReachOut

Pricing: Standard - $15 /user/mo, Enterprise - Contact for more information

Capterra Rating: 4.8/5

ReachOut is a cloud-based field service management software used by companies in industries such as landscaping, HVAC, pest control, and snow removal. With their modern work order management software, teams can process and execute their work orders, allowing them to effortlessly plan and execute their daily field operations.

According to a study published in 2022, 52% of field service teams are still sticking to outdated methods by using pen and paper to complete important work tasks. By not using technology tools, these field service teams will be left behind by teams using software such as ReachOut. 

ReachOut enables teams to move beyond pen and paper to manage service work orders. Their Digital Forms features can turn your portable device into a smart data collection tool that can accurately capture field data, attach images, and share updates with other team members. ReachOut allows field service teams to assign work orders, dispatch crew, manage customers, create invoices, and more.

Hubstaff

Pricing: Contact for pricing information 

Capterra Rating: 4.6/5

Although Hubstaff is essentially a time-tracking software, it also boasts an impressive work order management feature that can help field service teams create and schedule new work orders in an organized and efficient way. The field teams that use Hubstaff work in industries such as construction, cleaning, healthcare, and manufacturing.

The work order management feature helps you stay on top of your work, keeping all important information such as customer locations, service requests, and upcoming jobs in one place. Their scheduling feature can streamline your workflows, allowing you to set up either one-time or recurring work orders that will simplify your scheduling.

Hubstaff’s employee time tracking feature can help solve the problem a lot of field service technicians have of tracking their working hours. This feature has numerous benefits that can increase your field service team’s productivity. Management will get a clear overview of techs’ working patterns, allowing them to track employee performance to create fully optimized working schedules.

BlueFolder

Pricing: Pro - $100/2users/mo, Pro PLUS - $210/3users/mo, Enterprise - $440/5users/mo

Capterra Rating: 4.7/5

BlueFolder is a work order management software that enables field service teams to optimize their schedules and access important job details in a user-friendly interface. Also offering other field service software such as scheduling, dispatching, asset management, and reporting features, this tool is used by companies working in industries like medical, heavy machinery, and security. 

With BlueFolder, users can customize work orders however they want, with the ability to change work order status colors, generate automated status changes, use default values for assignment completion, and specify how work orders behave based on field service technician permissions. 

Customization features like these give field service teams full control of their work processes. One of BlueFolder’s most popular features is its customer portal which can help teams improve customer engagement, giving them access to submit work requests, check job statuses, view reports, look up asset/equipment service history, and more. 

Zuper Pro

Pricing: Contact for pricing information 

Capterra Rating: 4.5/5

Zuper is a field service management software with a work order management feature at its core. This is a tool used by companies who work in industries such as solar, security, HVAC, and roofing. Some of the other features it offers are scheduling, dispatching, and invoicing. 

With Zuper, service technicians can effortlessly manage work orders in a single location, configuring their processes to match existing workflows within minutes. Zuper can also automate preventative maintenance plans, optimizing asset value by accounting for recurring work orders.

The new Zuper customer portal promotes transparency between your customers and technicians, ensuring everyone knows exactly what’s going on at all times. Customers are increasingly on the lookout for these kinds of services and with Zuper, they are able to interact with their provider to ensure they are getting the exact service they require.

Invoicing, Proposals, & Quotes

Invoicing, Proposals, & Quotes

Quickbooks

Pricing: Simple Start -$15/mo, Essentials -$30/mo, Plus -$45/mo, Advanced -$100/mo, 

Capterra Rating: 4.5/5

Quickbooks can help field service teams with their invoicing requirements and is one of the leaders in this space, catering to teams in industries such as construction, manufacturing, and nonprofits. Along with the ability to create invoices, Quickbooks offers a multitude of other financial services ranging from bookkeeping to expense tracking.  

Users can create custom invoices with options to include their logo and brand colors. With real-time tracking, you can also know when your customers see their invoices and submit a payment.

Quickbooks also offers inventory management capabilities with its Plus or Advanced payment plans.


Freshbooks

Pricing: Lite -$8.50/mo, Plus -$15/mo, Premium -$27.50/mo, 

Capterra Rating: 4.5/5

Freshbooks is a great solution for field service teams that are looking for a tool that can handle their invoicing, proposals, and quoting needs, all from one easy-to-use platform. Some of the common industries that use Freshbooks are construction and IT.

Their invoicing software allows you to create professional invoices in mere seconds, while their custom proposals software can provide your customers with all the information they need with options to include images and attachments. In-app commenting, online approval and eSignatures, can allow your clients to take action and provide them with a sense of control of the process.

Square

Pricing: Plus - $29/mo, Premium - contact for more information

Capterra Rating: 4.7/5

Square is a financial services and mobile payment company that offers tools that can be of use to field service teams. One of the world's leading payments software, Square provides teams with the power to accept payments in-person and on-the-go thanks to their efficient mobile app. It is used by many teams working in industries such as landscaping, cleaning services, and HVAC.

Their batch invoicing feature can help field service teams save valuable time during the billing process by emailing the same invoice to multiple customers at once.

Their Virtual Terminal feature can also be beneficial for field service teams who can´t accept payments directly in the field. You can accept payments via phone, mail, email, and text, processing them immediately on your computer.

PandaDoc

Pricing: Essentials - $19/mo, Business - $49/mo, Enterprise - contact for more information

Capterra Rating: 4.5/5

PandaDoc can be used by field service teams to create quotes and proposals, and with it being used by over 50,000 companies, it´s safe to say that this is an effective piece of software. 

Their quoting software can effortlessly build a unique quote for your prospect, with drag-and-drop editing so you tailor your message accordingly. Their proposal software provides ready-made templates that can be customized however you like.

Form Builders

Form Builders

Zoho Forms

Pricing: Basic - $10/mo, Standard - $25/mo, Professional - $50/mo, Premium - $90/mo

Capterra Rating: 4.5/5

Zoho Forms is a form builder that can allow field service teams to easily create forms in minutes, customize them however they want, and share them with their customers. 

Users can create visually engaging forms without having to learn how to code, and with themes, templates, and a simple user interface, this tool is ideal for teams who regularly collect data. Zoho Forms even offers UTM tracking and form analytics, providing you with the tools you need to measure and optimize your firm's performance.

True Context

Pricing: Contact for pricing information 

Capterra Rating: 4.6/5

TrueContext, formerly known as ProntoForms, is a leader in the form-building space. 

Users can create fully customizable forms to collect and analyze data from the field with their mobile devices. Some of the main industries that utilize this field service tool are medical equipment, oil & gas, HVAC, and utilities. 

Reporting dashboards can help field service managers track their tech’s productivity in the field, improve quality control, and monitor compliance levels.


Jotform

Pricing: Starter - $0, Bronze - $34/mo, Silver - $39/mo, Gold - $99/mo, Enterprise - Contact for more details

Capterra Rating: 4.6/5

Jotform, a form builder with over 20 million users, is a simple yet effective tool for field service professionals looking for easy ways to create online forms to use on their mobile devices. With over 10,000+ templates and customization options, field service teams can create payment forms, lead generation forms, feedback forms, contact forms, application forms, and more. 

Jotform also offers an intuitive online app builder feature that allows users to create apps in seconds. They offer 300+ templates or users can also build a custom app from scratch with no coding. The apps are super easy to customize with drag-and-drop elements that allow you to create the design you want.

Choosing the Best Field Service Management Software

These are the best field service management software on the market today. The space has certainly become more confusing over time as many companies have added capabilities to their feature checklist but don’t necessarily perform well in all the areas. Other companies focus and are great at a few capabilities, but you need to select more apps to do everything you need to. 

The key to building your FSM tech stack successfully is figuring out what your end users need, what is most important to them, and making sure you test out the solutions in the field with them. Then you can best choose what apps to bring into your stack. 

There are a lot of different types of software out there and it’s important to research the exact type of features you need to optimize the performance of your field service team. With efficiency being so important in the field service industry, teams not utilizing these FSM tools leave a lot of money on the table.

So if you’re interested in learning more about these tools, many offer free trials, and most offer demos, so you can try booking a demo or signing up for a free trial to discover the field service tool that will work best for you.

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